Terms & Conditions
1. Nature of the Service
Decision Audit Studio provides an independent decision-mapping and clarity service.
The service is designed to support clients in exploring their own decision-making processes through structured analysis, option-weighting, and alignment with client-defined priorities.
Decision Audit Studio does not provide advice, recommendations, or directives, and does not determine outcomes on behalf of the client.
2. Scope and Limitations
The service is limited to structured exploration of decision frameworks and does not constitute:
medical or clinical advice
mental health support or therapy
legal advice
financial or investment advice
While topics may be discussed at a high level, Decision Audit Studio does not provide positioning, endorsement, or direction in these areas.
3. Client Responsibility
All decisions remain the sole responsibility of the client.
The client acknowledges that:
any outputs provided are structured reflections of their own stated priorities and inputs
Decision Audit Studio does not influence or determine decision outcomes
any actions taken following the session are made independently and at the client’s discretion
The client agrees that they do not rely on Decision Audit Studio as a basis for making decisions.
4. Suitability of the Service
The service is intended for individuals who are able to engage in rational, reflective discussion.
It is not suitable for individuals experiencing:
acute psychological distress
impaired judgment
crisis situations
By booking a session, the client confirms they are in a state capable of participating in a structured and reasoned discussion.
Decision Audit Studio reserves the right to refuse or cancel bookings where the subject matter or circumstances are deemed unsuitable.
5. Session Conduct and Termination
The auditor reserves the right to terminate a session at any time if:
the client presents in a state that impairs their ability to engage in a coherent and rational discussion
the client uses abusive language, makes threats, or behaves in a disruptive or non-constructive manner
the client persistently attempts to transfer decision responsibility to the auditor
Refunds in such cases:
If termination occurs within the first 45 minutes, a partial refund (up to 50%) may be issued
If termination occurs after 45 minutes, the session is considered substantially delivered and non-refundable
6. Emergency and Safeguarding Situations
Decision Audit Studio is not equipped to respond to emergency or safeguarding situations.
If a situation arises involving:
risk of harm to self or others
abuse or immediate danger
the session may be paused or terminated, and the client will be advised to seek appropriate professional or emergency support.
Decision Audit Studio does not assume responsibility for client safety or intervention.
7. Booking, Scheduling and Availability
Payment
Sessions must be paid in full at the time of booking.
Standard Sessions
Standard sessions are designed for reflective, non-urgent decision exploration.
Booking
Standard sessions must be booked a minimum of 24 hours in advance.
Cancellation
Clients may cancel or reschedule a standard session up to 24 hours before the scheduled session time.
Report Delivery
A written report will typically be delivered within 48 hours following the session.
Availability
Standard sessions are generally available Monday to Saturday, subject to availability.
Time-Sensitive Decision Audits
Time-Sensitive Decision Audits are offered on a limited basis for clients facing consequential decisions with external deadlines, where standard appointment availability may not provide sufficient time for consideration.
Eligibility
Time-Sensitive Decision Audits are not available through standard online booking. Requests are reviewed individually and are offered at the discretion of Decision Audit Studio, subject to availability.
Booking
Where a Time-Sensitive Decision Audit is offered, the client will be provided with a private booking and payment link. Appointments are confirmed only upon receipt of full payment.
Cancellation and Rescheduling
Clients may cancel or reschedule a Time-Sensitive Decision Audit up to 12 hours before the scheduled session time. Cancellations or rescheduling requests made within 12 hours of the session may not be eligible for a refund, except where required by law.
Report Delivery
A written report will typically be delivered within 24 hours following the session. While every effort will be made to meet this timeframe, delivery times may vary in exceptional circumstances.
Availability
A limited number of Time-Sensitive Decision Audit appointments are reserved each week. Availability may include evenings, weekends, and other non-standard appointment times, subject to operational capacity.
Decision Audit Studio reserves the right to modify the availability, eligibility criteria, pricing, and scheduling terms of Time-Sensitive Decision Audits at any time in accordance with operational requirements.
8. Refund Policy
Refunds may be issued under the following circumstances:
the auditor determines that the client’s situation is not suitable for the service (before or during session)
the session cannot proceed due to client distress preventing meaningful participation
the client experiences a verified emergency or extenuating circumstance
the auditor cancels the session
Once a session has been substantially delivered (beyond 45 minutes), it is considered non-refundable.
Refunds are not provided:
on the basis of dissatisfaction after substantial delivery
where the client fails to attend the session without appropriate notice
where the session is terminated due to abusive, threatening, or persistently non-constructive behaviour
Where appropriate, partial refunds may be issued at the auditor’s discretion.
9. Output and Follow-Up
Following the session, the client will receive a written report within approximately 48 hours.
This report will consist of:
structured decision mapping
option-weighted analysis
a structured conclusion aligned with client-defined priorities
One written clarification message is included following delivery.
Additional support may be offered separately.
10. Dissatisfaction and Clarification
Decision Audit Studio is a structured clarity service and does not guarantee outcomes.
Client satisfaction is supported through:
clear scope definition
expectation setting prior to booking
If clarification is required, one follow-up message is included.
Refunds are not provided on the basis of dissatisfaction once the session has been substantially delivered.
11. Confidentiality and Privacy
All information shared is treated with discretion and respect for privacy.
Confidentiality will be maintained except in limited circumstances where:
disclosure is required by law
there is a credible risk of serious harm to the client or others
12. Client Submissions
Clients may be asked to provide brief written context prior to the session.
This is used solely to:
assess suitability of the service
prepare for the session at a high level
Clients are advised not to submit sensitive or third-party confidential information.
13. Data Storage
Client materials and reports are securely retained for up to 6 months following the session for administrative purposes, including:
reissuing reports upon request
handling queries or disputes
After this period, data is deleted.
Clients may request deletion of their data at any time within this period.
14. Right to Refuse, Cancel or Terminate
Decision Audit Studio reserves the right to refuse, cancel, or terminate services where it is reasonably determined that the session would not be appropriate or effective.
This may include, but is not limited to:
Refusal of Booking
A booking may be declined where:
the subject matter falls outside the scope of the service (including, but not limited to, medical, legal, or financial decision-making)
the request indicates that the client is seeking direct advice, recommendations, or outcome determination
the auditor reasonably believes the process would not provide meaningful value to the client
Cancellation by the Auditor
A session may be cancelled due to unforeseen or extenuating circumstances affecting the auditor.
In such cases, the client will be offered:
a full refund, or
the option to reschedule
Termination of Session
A session may be ended early where:
the client is unable to engage in a structured and coherent discussion due to distress or impaired state
the client does not engage constructively with the process
the continuation of the session would not be productive or appropriate within the scope of the service
Refunds in such cases are handled in accordance with Section 8.
Decision Audit Studio is under no obligation to provide justification beyond what is reasonably appropriate.
15. Age Requirement
The service is available only to individuals aged 18 years or older.
16. Governing Law
These terms are governed by the laws of England and Wales.
Any disputes arising in connection with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Privacy Policy
1. Introduction
Decision Audit Studio respects your privacy and is committed to protecting your personal data.
This policy explains how your information is collected, used, and stored when you engage with the service.
By using this website or booking a session, you agree to the practices described below.
2. Who We Are
Decision Audit Studio operates as an independent decision-mapping service.
For the purposes of data protection law, Decision Audit Studio acts as the data controller of your personal data.
3. What Information Is Collected
We may collect and process the following types of information:
a) Contact Information
Name
Email address
b) Booking Information
Appointment details
Payment confirmation (processed via third-party providers)
c) Pre-Session Submissions
Brief written context describing the topic of the session
Clients are advised not to submit highly sensitive or third-party confidential information.
4. How Your Information Is Used
Your information is used only where necessary to:
assess whether the service is suitable
prepare for and deliver your session
provide your written report
respond to follow-up queries
manage bookings and administrative matters
Your data is not used for marketing without your consent and is not sold or shared for commercial purposes.
5. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contractual necessity - to deliver the service you have booked
Legitimate interests - to manage and operate the service effectively
Legal obligations - where disclosure is required by law
6. Data Storage and Retention
Client materials and reports are stored securely for up to 6 months following the session.
This is solely for:
reissuing reports upon request
handling queries or disputes
After this period, data is permanently deleted.
You may request deletion of your data at any time within this period.
7. Confidentiality and Data Handling
Your information is treated with discretion and respect for privacy.
Access to your data is limited and used only for the purposes outlined in this policy.
Confidentiality may be limited where:
disclosure is required by law
there is a credible risk of serious harm
8. Data Sharing
Your personal data is not shared with third parties except where necessary for service delivery, including:
secure payment providers
scheduling platforms
These providers process data in accordance with their own privacy policies.
9. Your Rights
Under UK data protection law, you have the right to:
access the personal data held about you
request correction of inaccurate data
request deletion of your data
restrict or object to processing in certain circumstances
Requests can be made via the contact details below.
10. Data Security
Appropriate measures are in place to protect your data from:
unauthorised access
loss or misuse
While every effort is made to safeguard your information, no system can be guaranteed completely secure.
11. Cookies and Website Use
This website may use basic cookies necessary for functionality and performance.
No unnecessary tracking or marketing cookies are used without your consent.
12. Updates to This Policy
This policy may be updated periodically to reflect changes in legal or operational requirements.
The most recent version will always be available on this page.
13. Contact
For any questions regarding this policy or your data, please contact us.